Refunds

Who handles refunds

Payments are taken by Paddle, who are the seller of record for everything on this site. Redstick Trading Limited makes the product; Paddle takes the money, handles the tax and issues the receipt.

That means a refund is paid by Paddle, back to the card or account you used. Ask us and we will arrange it, or ask Paddle directly using the link on your receipt. Either route reaches the same place.

The seven day trial

The first seven days are free and nothing is charged. Cancel inside those seven days and there is nothing to refund, because there has been no payment.

We email you before the first payment is taken, so the end of the trial does not arrive unannounced.

The fourteen days after the trial ends

If the trial rolls into a paid subscription, you have fourteen days to cancel and take a proportionate refund.

Proportionate means you pay for the days you had and we return the rest. You do not have to give a reason.

Cancelling later

After that, cancel whenever you like, online, in your account. It is no harder than signing up was. Cancelling stops the next payment; it does not refund the month you are in, and you keep using the product until that month runs out.

Cancelling does not cost you your record. You keep access to your data for six months, and you can take away the completion pack and your own files whatever stage the build had reached. Those two leaving artefacts are earned by at least one paid month, so a trial that lapses without becoming a paid subscription does not earn them.

The book

The book is a one off purchase and we email you the PDF. Once the file has been sent we cannot take it back, so we do not refund the book because you have changed your mind about it.

If the file never arrived, arrived damaged, or will not open, tell us and we will send it again. If we cannot get you a working copy we will refund it in full.

If something has gone wrong

The rules above are the ordinary cases. If you were charged twice, or charged after cancelling, or charged for something you never had access to, that is a mistake rather than a refund request and we will put it right.

Nothing here takes away any right you have under consumer law.

How to ask

Email hello@themodernhousebuilder.co.uk and tell us which payment you mean. The receipt Paddle sent you has everything we need on it.